All delivery dates we give are given for guidance and apply for working days only. We are not responsible if your order is delivered late.



UK Delivery

We aim to ship within 1-2 days on a standard delivery and can ship next day Monday to Thursday, as long as we receive your order before 2pm.

STANDARD DELIVERY                               2 – 4 days            £4.95

STANDARD DELIVERY OVER £150           2 – 4 days            FREE

NEXT DAY DELIVERY                                 1 day                   £8.95

International Delivery

International Delivery charges are set by our courier and on occasions may change due to area charge rates. All orders are tracked and will require a signature on receipt.

Please note: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the goods. Unfortunately we have no control over these charges and cannot inform you of the costs you may incur.

Europe Delivery

STANDARD DELIVERY            2 – 4 days            £15

Rest of World Delivery

STANDARD                             2 – 10 days          £20

For any delivery queries please contact or alternatively call + 44 1206 615570

Returns and Refund Policy

All items must be returned within 28 days of receipt, they must be returned new, unused, and in the original packaging with all Crumpet garment tags and labels attached.

Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit so please do request a proof of receipt.

We will inspect the returned item(s) and providing the order has been sent back as per the Crumpet Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you email notification to confirm this.

Any refund issued will automatically be credited back to the card used to make the original purchase.

Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewellery.

For any returns queries please contact or alternatively call +44 (0)1206 61557

International Returns

If you wish to return an item but are outside of the United Kingdom, please state that the item is a return on the commercial invoices, otherwise charges will be incurred and Crumpet will not be held liable for these charges. If your country does not require you to include commercial invoices, please make it clear the item is a return on the address label.

Please address all returns to:

Returns at Crumpet, Unit 10 Brantham Mill Industrial Estate, Bergholt Rd, Brantham, Manningtree, C011 1QT, UK.

For any returns queries please contact or alternatively call +44 (0)1206 61557


If you wish to exchange your item(s) please return to us within 28 days of the delivery date. Returned items must be in their original condition including all packaging and tags.

If we are unable to exchange an item due to stock levels, we will refund the amount back to your credit card and inform you by email.